Voicebot based on artificial intelligence has a wide range of applications in customer service. It can be integrated with the call center line but is also found in mobile applications and websites. The advantage of a Voicebot integrated with the Omni-Chatbot Platform is that it can be used on many levels at the same time.
Voicebot and its possibilities
A voice assistant like a real human being
The basic feature that distinguishes the OMNI-CHATBOT Platform from other solutions is the possibility to conduct a dialogue with the user using the context so that it resembles a conversation with a human being as much as possible. If the user initiates a conversation on a specific topic (e.g. Samsung Galaxy J5 phone), the system will take this information into account in the further part of the dialogue, e.g. in the case of the Samsung Galaxy J5 phone:
User: Tell me something about the Samsung Galaxy J5 phone.
OMNI-CHATBOT: The Samsung Galaxy J5 phone is characterized by (…)
User: What colors are available?
OMNI-CHATBOT: The color palette of the Samsung Galaxy J5 includes (…). In the above example, the system “figures out” that the user asks about the available colors of the Samsung Galaxy J5 based on the context of the conversation, even though the user does not say it directly.
Asystent głosowy oparty na Platformie Omni-Chatbot znajduje liczne zastostosowania
w obsłudze klienta w kanale głosowym: